Refund and Returns Policy

Thank you for shopping at FaithShantaeApparel.com. We appreciate your trust in our products and services. Our Refund and Returns Policy is designed to assist you in understanding your rights and responsibilities concerning returns and refunds

At FaithShantaeApparel.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund process. Please read our policy below to understand the details of our refund and return process.

1. Returns

1.1 Eligibility

We accept returns within 30 days of the date of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be in its original packaging with all tags attached.
• Intimate and sanitary goods, such as undergarments, are not eligible for return due to hygiene reasons.

1.2 Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer support team at to request a Return Merchandise Authorization (RMA) number.
• Once you have received the RMA number, securely package the item, including the RMA number, and ship it to the address provided by our customer support team.

1.3 Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., the wrong item was sent, a defective product, etc.).

2. Refunds

2.1 Eligibility

Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If the item qualifies, we will process your refund.

2.2 Refund Options

You can choose to receive your refund in one of the following ways:

• Original payment method: We will issue a refund to the original payment method used for the purchase.
• Store credit: If preferred, we can provide you with store credit that you can use for future purchases on FaithShantaeApparel.com.

2.3 Refund Processing Time

Refunds will be processed within 7 business days after receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process outlined in section 1 and place a new order for the desired item on our website.

4. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team.